FAQs - Frequently Asked Questions

Where do you ship?

We ship worldwide. Shipping arrival times will vary according local schedules.

 

When can I expect my Gluco Quantum®?

Due to the Covid-19 situation, the manufacturing process was suspended as all factories were closed. Also, shipping channels in all countries have been disrupted. We now anticipate that manufacturing may commence in July while shipping can resume to normalcy sometime in August unless there are unexpected or unforeseen situations. We will keep you up to date on our progress and the expected delivery date of your order.

 

Can anyone use this device?

The Gluco Quantum® is specifically design for Type 2 diabetics, suspected pre-diabetics and gestational diabetics. Type 1 diabetics may benefit if their condition is relatively stable and their blood glucose are not in the extreme ranges. Adolescents 12 and older can also use the Quantum.

 

How many people can use this device?

Unlike other glucose monitors that restrict the usage to only one person, the Gluco Quantum® can accommodate up to 100 different users.

Can I share the results?

Yes, a USB port is available to export the history to a PC, smartphone or emailed to your physician or healthcare professional.

 

What is the Warranty?

The Gluco Quantum® has a one-year warranty from the date of purchase for any manufacturing defect. There is an extended warranty option that can be exercised when completing the purchasing survey.

 

What is the battery life? Hours of continuous use? How to charge?

The battery has a life cycle of 500 which means that under normal use, it can last 5 years before a replacement is needed.

The lithium battery can be recharged with a micro cable (included) and the initial charge is up to 10 days - about 60 tests and takes about 4 hours to recharge.

 

What are the dimensions and weight?

The Gluco Quantum® is a compact 12 x 8 x 3 cm and weighs just 215 grams (Approximately 4.74 x 3.25 x 1.5 inches and 7.5 ounces).

Does it need a Bluetooth connection or pairing to a smartphone?

The Gluco Quantum® does not require an WIFI or BT connection. The unit has a self-contained display. There is a data cable that data can be transferred to a PC or sent to your physician and there is also a Cloud platform option to upload and store the data.

 

Does it have an app?

No App is required, however there is a dedicated software program that can be downloaded and how upgrades are sent.

 

What are the recommend ages?

Ages 12 and up.

 

What certifications do you have?

CE; FCC; PSE/ICEE; CEC; RoHS.

Prior to Covid-19, we are in the process of undergoing ISO 13485 and CE Medical Europe. The process was suspended in late January when the evaluation team from Switzerland was recalled back to Europe. These two certifications are the highest in the medical device industry.  Currently there is uncertainty as to when the process will be completed.

 

What colors do you offer?

Currently the Gluco Quantum® is available only in white and turquoise.

 

What accessories are included?

  • Micro charging/data cable

  • Custom designed velour carrying pouch

Gluco Quantum®

Genki Vantage

214 One Terminal

#2 Tsing Shan Square

Tuen Mun, New Territories

Hong Kong SAR

  • Facebook
  • Twitter
  • Instagram
  • YouTube

Distributed by Genki Vantage, a subsidiary of Spectrum Resources

Made in China with American Ingenuity

 

© 2020 by Gluco Quantum®

Gluco Quantum's Newsletter

Your privacy is important to us. View our Privacy Policy here.